:root{--ink:#142b39;--muted:#62727b;--paper:#f4f7f9;--line:#dce4e9;--accent:#007c78;--bright:#bff268;--white:#fff}*{box-sizing:border-box}body{margin:0;font-family:Segoe UI,Arial,sans-serif;background:var(--paper);color:var(--ink);font-size:16px;line-height:1.55}button,input,select,textarea{font:inherit}button,a,input,select,textarea{outline-offset:4px}button{cursor:pointer}button:disabled{opacity:.55;cursor:wait}[hidden]{display:none!important}.sidebar{position:fixed;inset:0 auto 0 0;width:254px;padding:34px 24px;background:var(--ink);color:#fff;display:flex;flex-direction:column}.brand{display:flex;gap:12px;align-items:center;text-decoration:none;color:var(--bright);font-size:42px;font-weight:800;letter-spacing:-3px}.brand span{font-size:23px;letter-spacing:-.6px;color:#fff}.brand small{display:block;font-size:10px;letter-spacing:1.6px;font-weight:500;color:#aac0cb}nav{margin-top:58px;display:grid;gap:9px}.nav{width:100%;padding:14px 13px;background:none;color:#b7c8d1;border:0;border-radius:7px;text-align:left;font-size:15px;display:flex;justify-content:space-between;gap:8px}.nav span{font-size:12px;opacity:.6}.nav.active{background:#284450;color:#fff;box-shadow:inset 3px 0 var(--bright)}.sidebar-note{margin-top:auto;padding-top:36px}.sidebar-note p{font-size:22px;line-height:1.45}.sidebar-note small{color:#b7c8d1;font-size:13px}.pill{background:#314d58;padding:6px 9px;border-radius:4px;font-size:11px;letter-spacing:1px;color:var(--bright)}main{margin-left:254px;padding:0 48px 60px;max-width:1700px}header{height:83px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:20px;font-size:14px;color:var(--muted)}#identity{font-weight:600;color:var(--ink)}.heading{display:flex;align-items:center;justify-content:space-between;gap:20px;margin:42px 0 30px}.eyebrow{font-size:11px;letter-spacing:1.8px;font-weight:700;color:var(--accent);margin:0 0 9px}h1{font-size:clamp(28px,3vw,42px);line-height:1.2;letter-spacing:-1.5px;margin:0 0 14px}h2{font-size:20px;letter-spacing:-.5px;margin:0}h3{font-size:23px;line-height:1.3;margin:15px 0}p{margin:8px 0 15px}.heading p:not(.eyebrow){color:var(--muted);margin-bottom:0}.outline-badge{font-size:13px;border:1px solid #b8c8cf;border-radius:20px;padding:7px 12px;white-space:nowrap}.coach-grid{display:grid;grid-template-columns:1.13fr 1fr;gap:26px}.panel{background:#fff;border:1px solid var(--line);padding:28px;border-radius:11px}.step-heading{display:flex;align-items:center;gap:12px;margin-bottom:23px}.step-heading>span{font-size:12px;color:var(--accent);border:1px solid #c9deda;border-radius:50%;width:29px;height:29px;display:grid;place-items:center}.second{border-top:1px solid var(--line);padding-top:23px;margin-top:25px}.fields{display:flex;gap:15px;align-items:end}.fields>*{flex:1;min-width:0}label{display:block;font-size:14px;font-weight:600;margin-bottom:18px}input,select,textarea{display:block;width:100%;margin-top:7px;border:1px solid #cbd8df;background:#fcfdfe;color:var(--ink);padding:11px 13px;border-radius:6px;font-size:16px;font-weight:400}textarea{resize:vertical;min-height:90px}input:focus,select:focus,textarea:focus{border-color:var(--accent)}input[type=checkbox]{width:auto;margin:0}input[type=file]{font-size:13px;border:0;background:transparent;padding:8px 0}.upload{border:1px dashed #a7bfc8;padding:16px;border-radius:6px;background:#f8fbfc;color:var(--accent)}small{display:block;font-size:13px}.muted{color:var(--muted);font-size:14px}.primary{background:var(--accent);color:#fff;border:0;border-radius:6px;padding:13px 19px;font-weight:600;display:flex;justify-content:center;gap:30px;align-items:center}.primary:hover{background:#006662}#submit-button{width:100%;justify-content:space-between;margin-top:19px}#submit-hint{margin-top:13px;line-height:1.5}.feedback{min-height:427px;border-top:4px solid var(--accent)}#feedback>p{color:var(--muted)}.empty-mark{font-size:36px;color:var(--accent);border:1px solid #c7ded8;background:#eff9f5;width:70px;height:70px;display:grid;place-items:center;border-radius:50%;margin-top:36px}.feedback-types{display:flex;gap:7px;flex-wrap:wrap;margin-top:28px}.feedback-types span{font-size:12px;background:#f1f5f7;padding:5px 8px;border-radius:4px}.mini-note{padding:22px 10px}.mini-note strong{font-size:15px}.mini-note p{font-size:14px;color:var(--muted)}.notice{background:#e6f4ef;border:1px solid #b9dacf;color:#1b574b;padding:15px 20px;border-radius:6px;margin:20px 0;overflow-wrap:anywhere}.notice.error{background:#fff0ed;border-color:#f0bbb0;color:#9c3522}.history-heading{display:flex;justify-content:space-between;align-items:center;margin:32px 0 15px}.quiet{background:none;border:0;color:var(--accent);padding:8px 0;font-size:14px;text-align:left}.sidebar .quiet{color:#bdd7dc;margin-top:16px;display:block}.stats{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:24px}.stat{padding:20px 24px;border:1px solid var(--line);background:#fff;border-radius:8px}.stat strong{font-size:32px;display:block;letter-spacing:-1px}.stat span{font-size:14px;color:var(--muted)}.searchbar{display:flex;align-items:end;gap:16px}.searchbar label{margin-bottom:0}.grow{flex:1}.results{display:grid;gap:14px;margin-top:20px}.result{background:#fff;border:1px solid var(--line);padding:22px;border-radius:8px}.result h3{font-size:17px;letter-spacing:0;overflow-wrap:anywhere;margin:8px 0}.meta{font-size:12px;color:var(--accent);font-weight:600}.excerpt{white-space:pre-wrap;color:#4b626e;font-size:14px;max-height:155px;overflow:auto}.result a,.source-link{color:var(--accent);font-weight:600;font-size:14px}.result-actions{display:flex;gap:20px;align-items:center}.history-row,.member-row{padding:17px 20px;background:#fff;border:1px solid var(--line);border-radius:7px;margin-bottom:10px;display:flex;justify-content:space-between;gap:16px;align-items:center}.history-row button{text-align:left}.member-list{margin-top:24px}.integration-grid{display:grid;grid-template-columns:1fr 1fr;gap:22px;margin-top:22px}.integration-grid .outline-badge{display:inline-block;margin:12px 0}.check{display:flex;gap:10px;align-items:center}.score{font-size:35px;font-weight:700;color:var(--accent)}.feedback-block{border-top:1px solid var(--line);padding-top:16px;margin-top:16px}.feedback-block h3{font-size:16px;margin:0 0 8px}.feedback-block ul{padding-left:20px;font-size:15px}.feedback .source-link{display:block;margin:9px 0}.prewrap{white-space:pre-wrap;overflow-wrap:anywhere}#login{max-width:530px;margin:70px auto}footer{margin-left:254px;padding:0 48px 25px;color:var(--muted);font-size:12px}@media(max-width:1100px){.sidebar{width:210px;padding:28px 16px}main{margin-left:210px;padding-left:28px;padding-right:28px}footer{margin-left:210px}.coach-grid{grid-template-columns:1fr}.heading{align-items:start}.heading>.outline-badge{display:none}.fields{flex-wrap:wrap}.fields>*{flex-basis:40%}}@media(max-width:700px){.sidebar{position:static;width:auto;padding:16px 20px}.brand{font-size:30px}.brand span{font-size:20px}nav{margin-top:18px;display:flex;overflow-x:auto;gap:5px}.nav{width:auto;white-space:nowrap;padding:10px;font-size:13px}.nav span,.sidebar-note{display:none}main{margin:0;padding:0 18px 35px}header{height:65px;font-size:12px}.heading{margin:28px 0 22px}.eyebrow{font-size:10px}.panel{padding:20px}.fields{display:block}.stats{gap:7px}.stat{padding:14px 10px}.stat strong{font-size:25px}.stat span{font-size:12px}.searchbar{flex-wrap:wrap}.searchbar .grow{flex-basis:100%}.integration-grid{grid-template-columns:1fr}.member-row{align-items:start;flex-direction:column}footer{margin:0;padding:0 18px 20px}.outline-badge{white-space:normal}}

/* Customer chat */
.chat-view{padding:24px 0 0}.chat-shell{max-width:920px;margin:auto;border:1px solid #d2ded9;border-radius:14px;overflow:hidden;box-shadow:0 10px 38px #14392e0c;background:#f0f4f0;display:flex;flex-direction:column;height:calc(100dvh - 145px);min-height:470px}.chat-top{display:flex;align-items:center;gap:14px;padding:17px 23px;background:#fff;border-bottom:1px solid #dce5df}.chat-avatar{width:47px;height:47px;border-radius:50%;background:#075e54;color:#d6ffc0;display:grid;place-items:center;font-weight:800;font-size:30px}.chat-person{flex:1}.chat-person h1{font-size:21px;letter-spacing:-.5px;margin:0}.chat-person span{font-size:13px;color:#647970}.chat-course{background:#f9fbfa;padding:9px 24px;border-bottom:1px solid #e0e7e3;font-size:13px;color:#547166}.chat-course summary{cursor:pointer}.chat-course .fields{padding-top:14px}.chat-course label{font-size:13px;margin-bottom:6px}.chat-course select{font-size:14px;padding:8px}.chat-messages{flex:1;overflow-y:auto;padding:28px;display:flex;flex-direction:column;gap:12px;scroll-behavior:smooth;background-color:#eaf0eb;background-image:radial-gradient(#819f8d18 .7px,transparent .7px);background-size:16px 16px}.message{max-width:85%;padding:13px 17px;border-radius:12px;box-shadow:0 1px 2px #12342313;overflow-wrap:anywhere;font-size:15px;flex-shrink:0}.message p{margin:5px 0 9px}.message.incoming{align-self:flex-start;background:#fff;border-top-left-radius:3px}.message.outgoing{align-self:flex-end;background:#d9f7cf;border-top-right-radius:3px}.message.welcome{max-width:440px}.sender{color:#007768;font-size:12px}.message-time{text-align:right;color:#60826b;font-size:11px}.sent-file{padding:10px 13px;background:#ffffff70;border-radius:7px;font-size:14px}.chat-score{display:block;color:#087a5e;padding:10px 0}.chat-sources{font-size:13px;margin-top:12px;border-top:1px solid #e5ece8;padding-top:10px}.chat-sources summary{cursor:pointer;color:#007768}.chat-sources .source-link{font-size:12px;display:block;margin-top:8px}.chat-composer{padding:12px 18px;background:#fff;border-top:1px solid #dce5df}.compose-row{display:flex;align-items:flex-end;gap:10px}.compose-row textarea{border:0;background:#f2f5f3;border-radius:20px;margin:0;min-height:46px;max-height:130px;padding:12px 17px;resize:vertical;line-height:1.4}.attach-button,.send-button{height:46px;min-width:46px;border:0;border-radius:50%;font-size:25px;background:#edf4f0;color:#075e54}.send-button{background:#008675;color:white;font-size:21px}.chat-hint{font-size:11px;color:#71877c;margin:7px 56px 0}.reply-context,.attachment-preview{display:flex;justify-content:space-between;align-items:center;background:#edf7f0;padding:8px 13px;margin-bottom:10px;border-left:3px solid #008675;border-radius:5px;font-size:13px}.reply-context button,.attachment-preview button{border:0;background:none;font-size:22px;color:#547166;cursor:pointer}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.customer-mode .sidebar{display:none}.customer-mode main{margin:0 auto;max-width:1080px}.customer-mode footer{display:none}.customer-mode header{height:58px}.customer-mode .chat-shell{height:calc(100dvh - 98px)}.customer-mode .chat-view{padding-top:16px}.typing{color:#557466;font-style:italic}header #identity{margin-left:auto}#chat-logout{margin-left:12px}.feedback-block{padding-top:10px;margin-top:10px}.feedback-block h3{font-size:14px}.feedback-block ul{font-size:14px;margin:7px 0}
@media(max-width:700px){.chat-view{padding:10px 0 0}.chat-shell{height:calc(100dvh - 208px);min-height:390px;border-radius:9px}.customer-mode main{padding:0}.customer-mode header{padding:0 14px}.customer-mode .chat-view{padding:0}.customer-mode .chat-shell{height:calc(100dvh - 58px);border:0;border-radius:0}.chat-top{padding:12px 14px}.chat-person span{font-size:11px}.chat-messages{padding:18px 12px}.message{max-width:92%;font-size:15px}.chat-composer{padding:10px}.chat-hint{margin:6px 5px 0;font-size:10px}.chat-course{padding:8px 15px}.chat-top .quiet{font-size:12px}.chat-person h1{font-size:19px}}